Important Information:

Our products are not suitable for children under 3 due to small parts or safety concerns. Please ensure that all products purchased from our website are used as intended and that small parts or accessories are kept out of reach of children under 3 years.

Order Policy

Please take a moment to read our order policy to ensure you understand the terms and conditions for placing orders on our website.

1. Order Confirmation ：Once you place an order on our website, you will receive an order confirmation email with the details of your purchase, including the items ordered, the shipping address, and the payment summary. Please review the information carefully and contact us if any details are incorrect.Order Status: If there are any issues or delays with your order, you will be notified via email.

2. Order Processing : All orders are typically processed within within1-7 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day. Please note that if you purchased a packing video, your package will be processed within 2-10 business days.

3. Accepted Payment Methods: We accept a variety of payment methods, including: Credit and debit cards (Visa, MasterCard, American Express, etc.)•PayPal•Other payment options available at checkoutPayment is processed immediately at the time of order. Your order will only be shipped once payment is confirmed. If we encounter any issues with your payment, we will notify you via email.

4. Order Cancellations：We aim to fulfill orders as quickly as possible. Once an order has been processed, it cannot be canceled. However, if you need to cancel an order, please contact our customer service team immediately. If your order has not yet been shipped, we will do our best to accommodate your request.

5. Order Modifications: If you wish to modify your order (e.g., change the shipping address or items), please contact us within 24 hours of placing the order. We cannot guarantee changes to an order once it has been processed or shipped.

Shipping Policy

Thank you for shopping with us! We are pleased to offer worldwide shipping on all orders. Please read our shipping policy carefully for important information regarding your order.

    1. Shipping Locations：We ship to most countries around the world. If your country is not listed at checkout, please contact us, and we’ll do our best to accommodate your shipping needs.
    2. Shipping Time: Shipping times vary based on your location and the shipping method selected at checkout. Standard international shipping can normally take 7-21 business days. Please note that delivery times are estimates and can be affected by customs clearance, weather conditions, or other unforeseen circumstances.
    3. Shipping Fees：Shipping fees are calculated at checkout based on your location and the weight of your order. All shipping costs will be clearly displayed before you finalize your purchase. Please note that customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping fees.
    4. Shipping Delays：Address Accuracy To avoid shipping delays or issues, please ensure that the shipping address you provide is accurate and complete. This includes:•Full street address (no P.O. boxes for international shipping methods)•City, postal/ZIP code•Country•Contact numberWe are not responsible for shipping delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address, please contact us immediately so we can try to update it before the package is shipped.
    5. While we strive to ensure prompt delivery, delays may occasionally occur due to factors beyond our control, such as:•Customs processing•Weather conditions•Carrier delays•Public holidays•Incorrect or incomplete address informationIn the case of significant delays, we will notify you via email with an update. We are not responsible for any delays caused by the carrier or customs.

Lost or Damaged Packages

Once your order leaves our warehouse, it is the responsibility of the carrier to deliver your items. In the event that your package is lost or damaged during transit, please contact us at contact@neineigift.com, and we will assist you in filing a claim with the carrier.

Returns and Exchanges

We currently do not accept returns or exchanges on international orders due to the complexities of international shipping. However, if your item is defective or damaged, please contact us immediately and provide relevant photos for us to understand the issue within 2 days of receiving your order, and we will work with you to resolve the issue.

Customer Support

If you have any questions or concerns regarding shipping, tracking, or your order status, please feel free to reach out to our customer support team at contact@neineigift.com. We are happy to assist you!  

 

Privacy Policy

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers or PayPal account)
  • Email address
  • Phone number

We refer to this information as “Order Information.”

How We Use Your Information

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing invoices and/or order confirmations)
  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services (in line with your preferences)

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.