Thank you for shopping with us! We are pleased to offer worldwide shipping on all orders. Please read our shipping policy carefully for important information regarding your order.

1. Shipping LocationsWe ship to most countries aroud the world. If your country is not listed at checkout, please contact us, and we’ll do our best to accommodate your shipping needs.

2. Shipping TimeShipping Time: Shipping times vary based on your location and the shipping method selected at checkout. Standard international shipping can normally take 7-21 business days. Please note that delivery times are estimates and can be affected by customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping FeesShipping fees are calculated at checkout based on your location and the weight of your order. All shipping costs will be clearly displayed before you finalize your purchase. Please note that customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping fees.

  • Shipping DelaysWhile we strive to ensure prompt delivery, delays may occasionally occur due to factors beyond our control, such as:•Customs processing•Weather conditions•Carrier delays•Public holidays•Incorrect or incomplete address informationIn the case of significant delays, we will notify you via email with an update. We are not responsible for any delays caused by the carrier or customs.
  • Address AccuracyTo avoid shipping delays or issues, please ensure that the shipping address you provide is accurate and complete. This includes:•Full street address (no P.O. boxes for international shipping methods)•City, postal/ZIP code•Country•Contact numberWe are not responsible for shipping delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address, please contact us immediately so we can try to update it before the package is shipped.
  • Lost or Damaged Packages

Once your order leaves our warehouse, it is the responsibility of the carrier to deliver your items. In the event that your package is lost or damaged during transit, please contact us at [Customer Support Email], and we will assist you in filing a claim with the carrier.Returns and ExchangesWe currently do not accept returns or exchanges on international orders due to the complexities of international shipping. However, if your item is defective or damaged, please contact us immediately and provide relevant photos for us to understand the issue within 2 days of receiving your order, and we will work with you to resolve the issue.Customer SupportIf you have any questions or concerns regarding shipping, tracking, or your order status, please feel free to reach out to our customer support team at support@neineigift.com. We are happy to assist you!