FAQ

Since the beads are random, we cannot guarantee that there won't be duplicates. However, we will try to select different designs within a category to enrich the gift box. If there is a product you do not like, you can let us know when placing your order.

No, the fun part of our gift boxes is the randomness – the entire box is filled with surprises. If there is a product you do not like, you can let us know when placing your order.

You can select the option that includes a video when placing you order. Please note that making video takes time. Thank you for your patience.

We currently ship worldwide. Please note that you may be required to pay additional duty/customs fees depending on your local customs office. Please check with your local customs office if you have any further questions.

Once the package has been shipped, the delivery address cannot be modified, and any changes or cancellations cannot be guaranteed. If you have any questions, please contact us as soon as possible before the package being shipped.

Once we receive your order it usually takes 1-7 business days to ship the order, and orders placed on weekends or holidays will be processed on the next business day. If you purchased a packing video, your package will be processed within 2-10 business days.

Delivery time vary by location, most of packages are delivered within 8-14 business days.

Once you place an order, you’ll receive a confirmation email with your order number, you’ll receive an email with tracking details once your order has shipped.

You can contact us at contact@neineigift.com